Internet banking in Jordan: an Arabic instrument validation process

Internet banking is booming in Jordan and it is time for banks and customers to reap the benefits from such technology. Bank customers’ propensity to use internet banking is dependent on their attitudes towards such technology. This work validates an Arabic technology acceptance instrument through a rigorous process so that banks can better understand the factors that affect the customer’s intention to use the internet banking technology. The work utilized the backward translation method and developed an Arabic instrument for eleven constructs that yielded an acceptable level of reliability. Conclusions, implications and future work are provided at the end of the paper.